Frequently asked questions

Use the booking form on our Booking page, or message us on WhatsApp. Tell us which tour, your preferred date, and how many people are walking. We confirm by email or WhatsApp with practical details.

No. There is no upfront ticket price and no online payment on this website. You reserve a place at no cost; any tip is voluntary and paid in cash to your guide at the end of the walk, if you choose.

We aim to reply within 24 hours.

Same-day places are sometimes available, especially in quieter seasons. Message us on WhatsApp for the fastest answer. We will tell you honestly if we are full.

Yes. There is no ticket price to join our scheduled walking tours. Our guides are compensated through voluntary tips at the end, if you feel the experience was worthwhile.

Our walking tours in Hoi An are free to join. There is no upfront ticket price and no online payment when you book. There is nothing to pay when you book. Any tip is given in person at the end of the walk, only if you choose to. There is no set amount — guests typically tip based on satisfaction, group size, and local custom. If you are unsure, your guide can suggest a comfortable range.

There is no fixed amount. Guests usually tip based on satisfaction, group size, and local custom. If you are unsure, your guide can suggest a comfortable range at the end of the tour — you are never obliged to pay.

Tips are normally given in cash directly to your guide at the end of the walk. If you need another method, ask when you book — we will tell you what is possible.

Included: English-speaking local guide; Small-group walking experience; Stories, recommendations, and orientation in Hoi An Ancient Town. Not included: Entrance tickets to heritage sites that require a separate admission fee; Food and drinks (unless stated on a food tour listing); Hotel transfers; Guide tip (voluntary, cash at end of tour).

Provided in your booking confirmation. We send the exact pin, photo reference, and arrival window when your booking is confirmed.

We share the exact meeting pin, landmark photo, and arrival window by email or WhatsApp once your place is confirmed. Your confirmation message will include any landmark photo or clothing cue our team uses on the day.

Confirmed in your booking reply. Choose your preferred date when you book — we confirm the exact start time in our reply.

We reply to booking messages daily — walk times are confirmed when you book (ICT).. For day-of-tour questions, WhatsApp is usually the fastest channel.

Tours generally run in light rain. If weather makes a walk unsafe, we will contact you to reschedule. Please bring water and sun protection in warm weather.

Yes, with sensible preparation. Bring water, sun protection, and light clothing. Our guides pace the walk and use shade where possible. If heat advisories make a walk unsafe, we will contact you to reschedule.

Both tours involve walking for roughly two hours on foot. Many families join with school-age children who enjoy stories and food tastings. Contact us before booking with ages and stroller needs — we will advise honestly on fit.

There is no child ticket price on our free walking tours. Tips are voluntary and entirely at your discretion as a family.

Comfortable walking shoes are essential — Ancient Town paths include uneven stones and steps. Light, breathable clothing suits warm weather; a compact rain layer helps in wet season. Shoulders and knees covered are appreciated when we pass temples and assembly halls.

The Old Town tour covers approximately 2.5 km over about 2 hours 30 minutes. The evening food tour covers roughly 2 km over about 2 hours 15 minutes, with seated tasting stops.

Yes — the evening food tour includes five tastings designed as a light dinner. Tell us about allergies, vegetarian needs, or halal preferences when you book.

Vegetarian-friendly options are available on the food tour with advance notice. For allergies or other requirements, message us when you book so we can confirm what is possible with our vendors.

Food is not included on the heritage walk. Your guide can recommend optional stops for local specialities such as Cao Lầu or Bánh Mì at your own expense.

Hoi An Ancient Town includes uneven cobblestones, narrow alleys, and steps at several landmarks. Full wheelchair access is limited. Contact us before booking with your needs — we will advise honestly rather than overpromise.

Small groups allow guides to adjust pace and rest stops. Mention mobility or stamina concerns when you book so we can plan a comfortable walk.

Please message us as early as possible if your plans change so we can offer your place to another guest. Final cancellation details will be confirmed with your booking reply.

Message us on WhatsApp as soon as you can. Groups often cannot wait long without affecting other guests. If you miss the start, we will try to help but cannot guarantee a late join.

Private walks can sometimes be arranged for couples, families, or small groups with different timing or focus. Contact us with your date, group size, and interests — we will reply with availability and how private tours are priced.

Private arrangements may include accommodation details in your booking form. Standard free walking tours start at the published meeting point — not at your hotel.

Tours are led in English. If you need another language, mention it when you book — we will tell you what is possible for your date.